Returns & Exchanges

1. Summary

2. Preparing the Order

Carrier: Yurtiçi Kargo. We ship within Türkiye only; when the item is handed to the carrier the tracking details are emailed.

If a different preparation time is stated on the product page or at checkout, the time shown for that order applies. The BUYER is told if a delay is expected. Items out of stock are not shown as available; a stock problem does not remove the SELLER’s obligations under consumer law.

3. Shipping and Delivery

• The carrier is Yurtiçi Kargo. When the item is handed to the carrier, the carrier and tracking number are emailed to the BUYER.
• Handing the item to the carrier is not delivery to the BUYER. The risk of loss and damage stays with the SELLER until the item is actually delivered to the BUYER or to a third party they name.
• The delivery address and contact details must be entered correctly and completely when ordering. Wrong or incomplete details can delay delivery; this does not remove the SELLER’s statutory obligations.
• If the parcel is visibly damaged, a report drawn up with the courier is recommended. The absence of a report does not remove the BUYER’s legal rights.
• We ship within Türkiye only.

4. Shipping Fee

Any shipping fee is shown inside the total on the checkout page before the order is confirmed; nothing is added afterwards. No shipping is charged for collection from the shop. If a free-shipping condition applies, the cart and checkout pages say plainly on what amount it is calculated (before or after discounts). If a campaign condition changes because of a cancellation or return, any deduction from the BUYER can apply only where the law allows and on conditions announced beforehand.

5. Collection from the Shop

6. Right of Withdrawal

6. Cancelling an Order

• Before the item is shipped, a cancellation can be requested by writing to info@piercingland.com.tr or by phone/WhatsApp. The request is handled after checking the order’s real preparation and shipping status.
• An order being prepared, or a shipping label having been created, does not mean the item has been handed to the carrier.
• Once the item has been shipped, the matter is handled under the rules on withdrawal and returns; shipping does not remove the BUYER’s statutory rights.
• When a cancellation is final, the stock and payment records are updated; no cancellation or refund is assumed for payments that were made or are pending until they have been checked.

7. Right of Withdrawal

Notice of withdrawal is given to the SELLER in writing or on a durable medium before the 14 days end (email: info@piercingland.com.tr; KEP: huseyin.olmez.5@hs01.kep.tr; post: Yukarı Bahçelievler Mah. Aşkabat Cad. No: 47, İç Kapı No: 2, Çankaya / Ankara). The BUYER may use the withdrawal form attached to this text; using it is not required. Keeping a record that shows the notice was sent in time (the email, the KEP message or the postal receipt) is recommended.

Cases where the right of withdrawal cannot be used:

Cases where the right of withdrawal cannot be used

• Article 11. Right of Withdrawal
• 11.1. The BUYER has the right to withdraw from the Contract within 14 days of receiving the item, without giving any reason and without paying any penalty. Notice of withdrawal can also be given before the item is delivered. If several items in one order are delivered separately, the period runs from the day the last one is received.

These exceptions do not apply to faulty, damaged, incomplete or wrong items; for those, the rights in section 11 are kept.

8. Return Shipping and Its Cost

The BUYER sends the item back to the SELLER within 14 days of giving notice of withdrawal. The SELLER has not named a return carrier in this Contract or the pre-contract information; the BUYER can therefore send the item with any carrier and the return shipping cost is paid by the SELLER. The BUYER is not charged for return shipping. The return goes to the SELLER’s address, Yukarı Bahçelievler Mah. Aşkabat Cad. No: 47, İç Kapı No: 2, Çankaya / Ankara. It helps if the BUYER emails the order number to info@piercingland.com.tr before sending; this is not a permission or approval needed to exercise the right of withdrawal.

A general rule such as “return shipping is always for the customer to pay” is not applied.

9. Sending the Item Back and Inspection

• Returning the item with all its parts and any accessories sent with it is recommended. Having the original packaging is not a condition for exercising the right of withdrawal where the law does not require it.
• After receiving the returned item the SELLER inspects the request and the item’s condition. The inspection cannot be stretched beyond the statutory return and refund periods.
• If the BUYER has used the item beyond what is needed to inspect it, the BUYER is liable for the resulting loss of value only to the extent the law provides. This clause gives no right to deduct or refuse that the law does not give.

10. Refund

After receiving the notice of withdrawal and the item back, the SELLER refunds everything it collected from the BUYER and any initial delivery costs within 14 days. The start of that period is set by the refund rules of the Distance Contracts Regulation: it runs from the BUYER handing the item to the carrier the SELLER named, or, if another carrier was used, from the item reaching the SELLER. The refund is made by the means of payment the BUYER used: to the same card for card payments, and for transfers to an account in the payer’s own name. The BUYER is not charged anything further. How long the refund takes to show depends on the bank and the payment institution.

When a return is approved, the order and stock records are updated. The “refund completed” notice is sent after the refund has been started.

11. Faulty, Damaged, Incomplete or Wrong Items

If an item is faulty, damaged, incomplete or different from what was ordered, the BUYER may choose one of the remedies listed in Article 11 of Law No. 6502: withdrawing from the contract, a price reduction, free repair, or replacement with a sound item. These rights apply even if the item’s protective packaging has been opened and can be used for two years from delivery. In that case all costs are the SELLER’s. Sending photos, a report or using a particular channel is not a precondition for these rights, though photos speed up the inspection.

12. Exchange

• Exchange requests are assessed according to the item’s stock status and the nature of the request. An exchange is not a mandatory substitute for the right of withdrawal or the choice of remedies for faulty goods.
• If an item is faulty, damaged, incomplete or sent wrongly, the BUYER can use the rights the law gives; the SELLER cannot force the BUYER to accept an exchange only.
• Exchange for a different item, price differences, shipping and payment are handled only with the BUYER’s express consent.

13. Shop Warranty

The SELLER gives a 6-month shop warranty on steel and titanium pieces: the piece does not tarnish or change colour, and the metal is the steel or titanium stated on the product page. On pieces with stones the stones are zircon; on opal models the quality of the stone is also covered. A stone coming loose is not covered. Pieces made of steel and titanium together do not carry this extra warranty. The warranty does not limit the BUYER’s statutory rights.

14. Contact

For cancellation, withdrawal, return and exchange requests: Email info@piercingland.com.tr · Phone / WhatsApp 0555 770 21 68 · KEP huseyin.olmez.5@hs01.kep.tr · Address Yukarı Bahçelievler Mah. Aşkabat Cad. No: 47, İç Kapı No: 2, Çankaya / Ankara. Email is preferred for written requests; that preference does not limit the BUYER’s rights to apply.

In a dispute, claims below the monetary limit the Ministry of Trade announces each year (186,000 TL for 2026) go to the Consumer Arbitration Committee where the BUYER lives or where the consumer transaction was made. Claims above that limit go to the Consumer Court; under Article 73/A of Law No. 6502, applying to a mediator before suing is a condition for bringing the case (disputes within the Committee’s remit are not subject to this condition).