Payment, Cancellation and Invoicing

1. Seller

• Legal name: Hüseyin Ölmez
• Address: Yukarı Bahçelievler Mah. Aşkabat Cad. (Eski 7. Cad) No: 47/2, Çankaya/Ankara
• Phone: +90 555 770 21 68
• Email: info@piercingland.com.tr
• Tax office / number: Maltepe Vergi Dairesi / 6540386072
• KEP: huseyin.olmez.5@hs01.kep.tr

2. Payment Methods

• **Credit / debit card:** Your card details are entered on PayTR’s secure payment page and confirmed by your bank’s 3D Secure check (a one-time code sent to your phone). We do not see or store your card number or security code. Instalment options, where offered, are shown at the payment step with the total.
• **Bank transfer (havale/EFT):** When you complete the order, the bank account details and a reference made of your order number are shown on screen and sent by email. Writing the order number in the transfer reference lets the payment be matched to your order. When the payment reaches the account your order is prepared and a “payment received” email is sent.
• Only the methods active when you order are shown; if a method or provider changes, the information is updated before orders.

3. Payment Statuses

• The “order received” email does not mean payment has been confirmed or the item shipped. Notices are sent separately at each stage: order received, awaiting payment (transfer), payment received, shipped, ready to collect from the shop, cancelled.
• The result of a card payment is verified with the payment provider. An error message on screen does not by itself mean the payment was not taken.
• If your card was charged but you got no order confirmation, write to us with your order number and transaction details. We never ask for your full card number or security code by email.
• When a card order is not completed or fails, the item’s stock is released for sale again; but an order is not cancelled until the payment or pending transaction has been checked.

4. Cancelling an Order

• Before the item is shipped you can ask to cancel your order by writing to info@piercingland.com.tr or by phone/WhatsApp on 0555 770 21 68.
• When your request is received, the order’s preparation, payment and shipping status is checked. If the item has been shipped, the matter is handled under the rules on withdrawal and returns.
• When the cancellation is final the stock record is updated and the payment is refunded as follows.

5. Returns and Refunds

After receiving the notice of withdrawal and the item back, the SELLER refunds everything it collected from the BUYER and any initial delivery costs within 14 days. The start of that period is set by the refund rules of the Distance Contracts Regulation: it runs from the BUYER handing the item to the carrier the SELLER named, or, if another carrier was used, from the item reaching the SELLER. The refund is made by the means of payment the BUYER used: to the same card for card payments, and for transfers to an account in the payer’s own name. The BUYER is not charged anything further. How long the refund takes to show depends on the bank and the payment institution.

• A refund of a bank transfer is made to an account in the payer’s own name, to reduce the risk of fraud and of payment to the wrong person. Apart from the IBAN, no unnecessary financial data is asked for.
• Transaction fees charged by the payment institution or the bank are not passed on to the consumer.
• Rights for faulty or wrong items and other consumer rights are kept, independently of the operational steps described here.

6. Prices and Campaigns

• Prices are in Turkish lira and include VAT. The total shown on the checkout page includes the item price, discounts and any shipping fee, and is shown before the order is confirmed.
• For discounted items, the previous price, the current price and the campaign conditions are shown accurately.
• Any shipping fee is shown inside the total before the order is confirmed; nothing is added afterwards. No shipping fee is charged for collection from the shop.

7. Invoicing

The SELLER issues an invoice that complies with tax law for the sale. Invoices are issued electronically (an e-Arşiv invoice; an e-Fatura if the BUYER is an e-Fatura user), sent as a PDF to the invoice email address the BUYER gave when ordering or, if none, to the order email address, and issued within seven days of delivery of the goods at the latest, as the Tax Procedure Law provides. For collection from the shop, the invoice is issued at handover. A BUYER who wants a paper copy can ask by email. A personal invoice does not require a national ID number; a company invoice requires the company name, tax office and tax number.

7.1. What we ask for

The invoice address can differ from the delivery address; for orders collected from the shop the invoice address is written separately. You can also give a separate email address for the invoice; if you leave it empty the invoice comes to your order email.

7.2. Corrections and returns

• If you notice a mistake in the details before the invoice is issued, write to info@piercingland.com.tr without delay; an issued invoice can be changed only by the method tax law allows (cancelling and issuing again).
• If an item is returned or withdrawn from, the invoice is cancelled or corrected with a return invoice, as the law requires. A personal buyer is not asked to issue any document; for company invoices the law may require the buyer to issue a return invoice, and you are told if so.

For more detail see the “Invoicing and e-Arşiv Information” page on the site.

8. Collection from the Shop

6. Right of Withdrawal

9. Support

Email: info@piercingland.com.tr · Phone / WhatsApp: 0555 770 21 68 · KEP: huseyin.olmez.5@hs01.kep.tr · Address: Yukarı Bahçelievler Mah. Aşkabat Cad. No: 47, İç Kapı No: 2, Çankaya / Ankara. Giving your order number is enough when you write. Your full card number, security code or password is never asked for.