Delivery and shipping terms · PiercingLand Jewelry

For now, collection from the shop only

We are not sending orders by carrier at the moment; every order is collected from the shop: Yukarı Bahçelievler Mah. Aşkabat Cad. (Eski 7. Cad) No: 47/2, Çankaya/Ankara.
No shipping is charged. When we start sending by carrier this page and the checkout are updated; the shipping terms below apply from then.

Carrier and times

We ship with Yurtiçi Kargo, anywhere in Türkiye. We do not ship abroad.
Once your payment is confirmed we hand the order to the carrier within 1 to 3 business days.
After it leaves us, delivery usually takes one to three business days.
Weekends and public holidays are not business days. In every case your order is delivered within 30 days of the order date.

Shipping fee

Any shipping fee is shown inside the total on the checkout page before you confirm. Nothing is added afterwards.
A curated set costs 10% less than its pieces bought one by one.

Collecting from the shop

You can collect your order from the shop: Yukarı Bahçelievler Mah. Aşkabat Cad. (Eski 7. Cad) No: 47/2, Çankaya/Ankara. Choose “Collect from the shop” on the checkout page; you do not need to enter an address.
No shipping is charged when you collect from the shop.
We email you when your order is ready, and you can reach us on +90 555 770 21 68. Bring your order number and an ID when you collect.

Packaging

Pieces are sent new and unused, in ordinary protective packaging. They are not sterilised before sale and, unless the product page says otherwise, are not sent in sealed or sterile packaging. Nothing on the outside of the parcel says what is inside.

Tracking

When the order is handed over, the tracking number is emailed to the address you ordered with. You can look it up on Yurtiçi Kargo’s site, or on our order tracking page with your order number and email.

Address and receiving

Write the address and phone number in full. The courier may call you before delivery.
We can fix an address before the parcel is handed over: message us on WhatsApp (+90 555 770 21 68) straight away. Once it is on its way, a change goes through Yurtiçi Kargo and may add time.
Neither the carrier nor we can be held responsible for a delay caused by a wrong or incomplete address.

Fourteen days after delivery

You can withdraw within 14 days of receiving the item, without giving a reason. We pay the return shipping and refund what you paid, by the way you paid, within the statutory period. The right cannot be used for items made specially for you, or for hygiene items whose product page says they ship in sealed packaging and whose packaging was opened after delivery. If the item is faulty, wrong or defective, your rights are always kept. See the Returns & Exchanges page for the details and the steps.

Damaged parcels

Look the parcel over with the courier there. If the outside is crushed, torn or opened, ask the courier to write a report. Then write to us and we replace the piece or refund it.

Parcels that cannot be delivered

If nobody is at the address or the phone goes unanswered, Yurtiçi Kargo holds the parcel at its branch. When the time runs out it comes back to us. We then write to you and agree together how to go on.

Questions

For anything about delivery, write on WhatsApp (+90 555 770 21 68) or to info@piercingland.com.tr. Returns and exchanges have their own page.