Preliminary Information Form

Article 17. Entry into Force and Keeping the Contract

• Legal name: Hüseyin Ölmez
• Address: Yukarı Bahçelievler Mah. Aşkabat Cad. (Eski 7. Cad) No: 47/2, Çankaya/Ankara
• Phone: +90 555 770 21 68
• Email: info@piercingland.com.tr
• Tax office / number: Maltepe Vergi Dairesi / 6540386072
• KEP: huseyin.olmez.5@hs01.kep.tr
• 2. Order and Buyer Details

Order number and date: Specific to the order: shown on the order screen and in the confirmation email.

• Buyer’s name, email, phone: Specific to the order: the details the BUYER gave when ordering.
• Delivery address and method: Specific to the order: the address the BUYER gave, or collection from the shop.
• Invoice details: Specific to the order: personal or company invoice details and the invoice address.
• 3. Basic Characteristics of the Item

The item’s name, code, material, size, gauge, colour, quantity and other basic characteristics are shown on the product page and in the order summary. The summary gives each item’s unit price, discount and line total (specific to the order).

The items sold are piercing jewelry and accessories. Unless a product page says so expressly, piercing services, needles, piercing equipment or aftercare/cleaning products are not sold.

• Items are new and unused; however, they are not sterilised before sale and, unless the product page says otherwise, are not sent in sealed or sterile packaging. Being new does not mean an item is sterile.
• Material and safety statements appear on a product page only where verifiable information exists for that item.
• 4. Total Price and Payment

Total price of the items including taxes: Specific to the order: shown in the order summary.

• Discount / campaign: Specific to the order: its amount and name are shown if any.
• Shipping / delivery fee: Specific to the order: any shipping fee is shown inside the total on the checkout page; no shipping is charged for collection from the shop.
• Other costs: None. No extra charge that was not shown before confirming the order is requested.
• Total to pay: Specific to the order: shown on the checkout page and just above the order confirmation button.
• Prices are in Turkish lira and include VAT. Payment is by the methods active on the site: bank or credit card (3D Secure) on the PayTR secure payment page, and bank transfer (havale/EFT). Instalment options, where offered, are shown at the payment step with the total. Card details do not reach the SELLER.

5. Delivery and Performance

The item is handed to the carrier within 1–3 business days after payment is confirmed and in every case delivered to the BUYER within 30 days of the order date at the latest. The 1–3 business days is the preparation time needed to ship; it is not the carrier’s delivery time.

• Carrier: Yurtiçi Kargo. We ship within Türkiye only; when the item is handed to the carrier the tracking details are emailed.
• Handing the item to the carrier is not delivery to the BUYER; the risk of loss and damage stays with the SELLER until actual delivery.
• If the SELLER cannot fulfil the order within 30 days it informs the BUYER; the BUYER may terminate the contract and the price is refunded within 14 days.
• If the BUYER chooses to collect the order from the shop, they are told by email when it is ready. The item is kept for 3 days from that notice; if it is not collected in that time the SELLER contacts the BUYER, and not collecting does not by itself remove the BUYER’s right of withdrawal or other statutory rights. No shipping is charged for collection. The collection point is the shop at the SELLER’s address given above; showing the order number is enough when collecting.
• 6. Right of Withdrawal

The BUYER has the right to withdraw from the Contract within 14 days of receiving the item, without giving any reason and without paying any penalty. Notice of withdrawal can also be given before the item is delivered. If several items in one order are delivered separately, the period runs from the day the last one is received.

Notice of withdrawal is given to the SELLER in writing or on a durable medium before the 14 days end (email: info@piercingland.com.tr; KEP: huseyin.olmez.5@hs01.kep.tr; post: Yukarı Bahçelievler Mah. Aşkabat Cad. No: 47, İç Kapı No: 2, Çankaya / Ankara). The BUYER may use the withdrawal form attached to this text; using it is not required. Keeping a record that shows the notice was sent in time (the email, the KEP message or the postal receipt) is recommended.

Cases where the right of withdrawal cannot be used:

Cases where the right of withdrawal cannot be used:

• Article 11. Right of Withdrawal
• 11.1. The BUYER has the right to withdraw from the Contract within 14 days of receiving the item, without giving any reason and without paying any penalty. Notice of withdrawal can also be given before the item is delivered. If several items in one order are delivered separately, the period runs from the day the last one is received.

These exceptions do not remove the BUYER’s rights for faulty, damaged, incomplete or wrong items.

7. Return Shipping, Costs and Refund

The BUYER sends the item back to the SELLER within 14 days of giving notice of withdrawal. The SELLER has not named a return carrier in this Contract or the pre-contract information; the BUYER can therefore send the item with any carrier and the return shipping cost is paid by the SELLER. The BUYER is not charged for return shipping. The return goes to the SELLER’s address, Yukarı Bahçelievler Mah. Aşkabat Cad. No: 47, İç Kapı No: 2, Çankaya / Ankara. It helps if the BUYER emails the order number to info@piercingland.com.tr before sending; this is not a permission or approval needed to exercise the right of withdrawal.

After receiving the notice of withdrawal and the item back, the SELLER refunds everything it collected from the BUYER and any initial delivery costs within 14 days. The start of that period is set by the refund rules of the Distance Contracts Regulation: it runs from the BUYER handing the item to the carrier the SELLER named, or, if another carrier was used, from the item reaching the SELLER. The refund is made by the means of payment the BUYER used: to the same card for card payments, and for transfers to an account in the payer’s own name. The BUYER is not charged anything further. How long the refund takes to show depends on the bank and the payment institution.

If the BUYER has used the item beyond what is needed to inspect it, the BUYER is liable for the resulting loss of value only to the extent the law provides. This clause gives no right to deduct or refuse that the law does not give.

8. Faulty Items

If an item is faulty, damaged, incomplete or different from what was ordered, the BUYER may choose one of the remedies listed in Article 11 of Law No. 6502: withdrawing from the contract, a price reduction, free repair, or replacement with a sound item. These rights apply even if the item’s protective packaging has been opened and can be used for two years from delivery. In that case all costs are the SELLER’s. Sending photos, a report or using a particular channel is not a precondition for these rights, though photos speed up the inspection.

9. Invoice

The SELLER issues an invoice that complies with tax law for the sale. Invoices are issued electronically (an e-Arşiv invoice; an e-Fatura if the BUYER is an e-Fatura user), sent as a PDF to the invoice email address the BUYER gave when ordering or, if none, to the order email address, and issued within seven days of delivery of the goods at the latest, as the Tax Procedure Law provides. For collection from the shop, the invoice is issued at handover. A BUYER who wants a paper copy can ask by email. A personal invoice does not require a national ID number; a company invoice requires the company name, tax office and tax number.

10. Complaints and Dispute Resolution

Requests can be sent to info@piercingland.com.tr, by phone to 0555 770 21 68 or to the KEP address. Applying to the SELLER is not a precondition for applying to the competent authorities.

In a dispute, claims below the monetary limit the Ministry of Trade announces each year (186,000 TL for 2026) go to the Consumer Arbitration Committee where the BUYER lives or where the consumer transaction was made. Claims above that limit go to the Consumer Court; under Article 73/A of Law No. 6502, applying to a mediator before suing is a condition for bringing the case (disputes within the Committee’s remit are not subject to this condition).

11. Confirmation and Keeping of the Information

Before ordering, the BUYER reads this form and the order summary and confirms electronically that they have received the pre-contract information. The date and time of the confirmation and the version of the text are kept with the order records. A copy of this form and of the Distance Sales Contract, filled in with the order, is attached to the order confirmation email as a durable medium and can be downloaded from the order page.

ANNEX: Withdrawal Form

A BUYER who wants to withdraw can give notice by filling in and sending the form below. Using the form is not required.

A. To the Seller

• Seller: Hüseyin ÖLMEZ / PiercingLand
• Preliminary Information Form
• 1. Seller Details
• KEP: huseyin.olmez.5@hs01.kep.tr

B. Notice of Withdrawal

I hereby give notice that I withdraw from my contract for the sale of the goods described below.

• Order number: ……………………………………
• Order date: ……………………………………
• Date the goods were received (if delivered): ……………………………………
• Item(s) being withdrawn from, quantity and product code: ……………………………………
• ……………………………………………………………
• Consumer’s name: ……………………………………
• Consumer’s address (for contact about the return, if needed): ……………………………………
• Email / phone: ……………………………………
• Date: ……………………………………
• Signature (only if sent on paper): ……………………………………